Frequently Asked Questions
Everything you need to know about shopping for electronics at Kravitz
What is the standard delivery time for online orders?
Standard delivery typically takes between 3 to 5 business days, depending on your location. We also offer express same-day or next-day delivery options for selected electronic items in major cities.
What is your return policy for electronic devices?
You can return most electronic products within 14 days of purchase, provided they are in their original, unopened packaging with the receipt. Please note that software and activated devices may be subject to different conditions.
Do the electronics come with a manufacturer's warranty?
Yes, all electronic products sold at Kravitz come with a full manufacturer's warranty. The duration and specific terms of the warranty depend on the brand and type of device purchased.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I pick up my online order from a physical store?
Yes, we offer a 'Click & Collect' service. During checkout, you can select your preferred Kravitz branch, and we will notify you via SMS or email once your order is ready for pickup.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's website, allowing you to monitor your package in real-time.